Frequently Asked Questions
Find answers to the most common questions about Sure Deal
Common Questions
Everything you need to know about using Sure Deal
General
What is Sure Deal?
Sure Deal is Rwanda's #1 marketplace where you can buy and sell services, used items, properties, and more. We connect trusted sellers with buyers across the country.
Is Sure Deal free to use?
Creating an account and browsing listings is completely free. There are fees for listing items and purchasing leads to unlock seller contacts.
How do I create an account?
Click 'Sign Up' on the homepage, fill in your details, verify your email, and you're ready to start buying or selling.
Buying
How do I contact a seller?
To contact a seller, you need to purchase a lead. This unlocks their phone number and email address so you can reach out directly.
What is a lead fee?
A lead fee is a small payment that gives you access to the seller's contact information. It helps maintain platform quality and security.
Is my payment secure?
Yes! All payments are processed through secure mobile money channels (MTN MoMo and Airtel Money) with encryption.
Can I get a refund if the seller doesn't respond?
Yes, if the seller doesn't respond within 48 hours, you're eligible for a full refund of your lead fee.
Selling
How do I list an item?
Click 'Post Listing' on your dashboard, select a category, fill in your item details, pay the listing fee, and your listing will go live after admin approval.
What are the listing fees?
Listing fees vary by category. Services typically start from 1,000 RWF, Used Items from 7,000 RWF, and Properties from 10,000 RWF.
How do I get paid?
Payments are arranged directly between you and the buyer. Sure Deal facilitates the connection but doesn't process the final transaction.
Can I edit my listing?
Yes! You can edit the description of active listings and manage photos for eligible categories.
Payments
What payment methods are accepted?
We accept MTN Mobile Money and Airtel Money for lead purchases and listing fees.
Is there a money-back guarantee?
Yes, we offer a 48-hour money-back guarantee if the seller doesn't respond to your lead purchase.
How long does payment confirmation take?
Payments are usually confirmed instantly. In rare cases, it may take up to 5 minutes.
Account
How do I reset my password?
Click 'Forgot Password' on the login page and follow the instructions sent to your email.
Can I change my user type?
You can update your profile information, but user type changes may require contacting support.
How do I delete my account?
Contact our support team to request account deletion. This action is irreversible.
Safety
How do I report a user?
Use the 'Report' button on their listing or profile, or contact our support team directly.
What should I do if I suspect fraud?
Immediately stop communication, don't share any information, and report the user to our safety team.
Are sellers verified?
We verify seller identities through email and phone verification. Some sellers may have additional verification badges.
Still Have Questions?
Can't find what you're looking for? Contact our support team